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About the review

The Better Social Housing Review was set up in June 2022 by The National Housing Federation and Chartered Institute of Housing to tackle social housing issues in England. The independent panel who led the review are diverse experts with direct experience of social housing and a passion for improving its quality. Our aim was to make practical recommendations to social housing providers, the government and everyone else with responsibility for social housing to help achieve that.

Our approach

The independent panel reached out to those with direct experience and insights on the current quality of social housing and the issues that need to be tackled, from physical problems like damp through to how responsive housing providers are to their tenants. They conducted meetings with tenant groups, campaigners, social housing providers, community organisations, customer-facing staff and lots of other organisations, to gather together their insights on what is working and what isn’t.

The panel travelled around the country to meet tenants and customer facing staff in their communities and hear about their experiences and ideas on how we can improve the quality of social housing for everyone.

This review didn’t seek to address the issues faced by individuals, it focused on gathering the experiences and thoughts of as many people and organisations with a stake in social housing as possible.

It gathered those insights through a series of meetings with different groups and through a survey for tenants and everyone with a stake in social housing. Those insights and experienced have informed the report and recommendations the panel has made.


This is an opportunity to address the important issues head on. The panel worked hard to deliver a thorough review, culminating in practical, workable solutions for a better way forwards that form the recommendations we have made.
Helen Baker, Chair